Returns & Warranty

We stand behind every SYMBOM device. If something isn’t right, we’ll make it right—quickly and fairly.

Returns (Change of Mind)

Return window: within 30 days of delivery
Condition: unused / uninstalled, in original packaging, with all accessories included.

To request a return, email us at info@symbom.com with:

  • Order number

  • Product name / SKU

  • Reason for return (optional)

Return shipping:

  • If the return is due to change of mind, return shipping is paid by the customer.

  • If the item is defective or wrong, we cover return shipping (see “Defective / Wrong Item”).

Refunds:
Approved refunds are issued to the original payment method after the return is received and inspected. Please allow 3–10 business days for processing depending on your bank/card provider.
Defective / Wrong Item

If your item is defective, damaged in transit, or you received the wrong item, please contact us within 7 days of delivery.

Email info@symbom.com with:

  • Order number

  • Product name / SKU

  • Short description of the issue

  • Clear photos or a short video (recommended)

Once verified, we will offer one of the following:

  • Replacement

  • Exchange

  • Refund (if replacement is not available)

Return Address

To prevent lost packages, please do not send returns without approval.

After your return request is approved, we will provide the correct return address and instructions.

Note: Return addresses may vary by product and destination country/region.

Non-Returnable Items

Returns may not be accepted for:

  • Items that show signs of use, installation, modification, or tampering

  • Missing parts/accessories or damaged packaging beyond reasonable handling

  • Clearance / final-sale items (if clearly marked)

Warranty

Standard warranty: 12 months from the date of delivery (unless otherwise stated on the product page).

The warranty covers:

  • Manufacturing defects

  • Hardware faults under normal use

The warranty does not cover:

  • Accidental damage, misuse, abuse, or improper installation

  • Water damage (unless the product is explicitly rated waterproof)

  • Unauthorized repair or modification

  • Wear-and-tear consumables (e.g., adhesive pads, accessories) where applicable

How to claim warranty service:
Email info@symbom.com with your order number, product name/SKU, and a short description of the issue (photos/videos help). We’ll guide you through troubleshooting and next steps.
Need Help?

For returns, warranty claims, or setup questions, contact:
info@symbom.com
We typically reply within 48 hours.